תיאור המשרה• אחריות על תהליכי עבודה ובקרה במוקדי שירות הנותנים מענה לבנקים וללקוחות חוץ בנקאיים​• ביצוע בקרות לבחינת איכות השיחות ועמידה ביעדי השירות המגוונים• וידוא רמת מקצועיות נדרשת של הנציגים במוקד, כולל בניית הדרכות בשיתוף עם מחלקת ההדרכה• מעקב אחר ביצועים, הצפת פערים למנהלים, הפקת לקחים ותובנות• בחינה, ייעול ושיפור תהליכים בהתאמה לאופי המוקד ולחברה​• עבודה מול ממשקי עבודה בחברת כאל

CAL - Leading in Digital Financial Technologies  
CAL believes that innovation and technology are important key success factors in the changing landscape of the banking and financial services industry, as well as in many other aspects of our lives. CAL's approach is that innovation and technology have to serve the business, and not vice versa, i.e., shall eventually provide real value to the customer. Under this approach, CAL has been investing a lot in developing digital solutions, in order to help its customers get whatever they need, and to get it quickly, personalized, anytime and anywhere. Within the last few years, CAL has launched several award-winning digital solutions; some are based on self-developments while others have been implemented via cooperation with third-party technology vendors, startups, and entrepreneurs. CAL strongly believes in open innovation and is constantly seeking new ideas, technologies, and collaborations to enable us to fulfill our vision and our customer-centric approach.  
CAL issues and clears leading global brand credit cards: VISA, MASTERCARD, and DINERS CLUB (marketed exclusively by CAL) and provides non-bank credit to its customers. Since 2012, the company also clears ISRACARD. CAL employs over 1,500 employees in its Givatayim, Ashdod, and Modi’in Illit offices, who provide financial solutions and professionally service over 2 million cardholders and tens of thousands of businesses. The company is owned by Israel Discount Bank (72%) and First International Bank of Israel (28%).  
What’s Good for Me - Vision and Financial Solutions  
CAL strives to responsibly and pleasurably realize its customers’ dreams, needs, and desires, anytime, anywhere. In accord with this vision, the company offers its customers a wide array of financial tools and non-banking credit products. In line with this approach that puts the customer at the center, CAL implemented a customer-focused organizational infrastructure, in order to provide comprehensive service.

Israel

Giv'atayim, Israel

Cal 0

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A.K.T. Consultants (2012) LTD.

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