Technical Support LAB assistant (Part-time)
Cellebrite
Description
Company Overview:
Cellebrite’s (Nasdaq: CLBT) mission is to enable its customers to protect and save lives, accelerate justice, and preserve privacy in communities around the world. Cellebrite is a global leader in Digital Intelligence solutions for the public and private sectors, empowering organizations to master the complexities of legally sanctioned digital investigations by streamlining intelligence processes. Trusted by thousands of leading agencies and companies globally, Cellebrite’s Digital Intelligence platform and solutions transform how customers collect, review, analyze, and manage investigative digital data in legally sanctioned investigations.
Position Overview:
Cellebrite is looking for a Technical Support member with experience and technical background to handle case reproduction in the support LAB.
Key Responsibilities:
- As a support LAB assistant, you will be required to simulate issues in the LAB and maintain the LAB environment for our global and domestic employees.
- You will work together with our global and local interfaces to simulate problems on the LAB and provide feedback to the agent that handling the case.
- Use Salesforce to manage cases.
- Ability to work on flexible hours.
Requirements
- Hands-on experience with: Windows OS, iOS, Android.
- Experience handling technical problems.
- Excellent hands-on problem-solving skills.
- Outstanding communication skills in English, both written and verbal.
- Fast learning skills.
- Responsible and able to handle support cases.
- Ability to function independently under stressful conditions.
- Knowledge and experience in cellular technology
- Knowledge of mobile phone OS (iOS, Android…)
- Technical Certifications
- Work experience using Cellebrite or other forensic software
- Digital Forensics/Computer Science degree
- CRM ticketing systems.
- Passionate about supporting and solving problems for others.
- Excellent communication skills (Verbal and written).
- Ability to work both in a team environment and individually.
- Methodical, organized, and process-oriented.
- English – Fluent both verbally and written.