Welcome to LHH Israel Network

We're looking for a NOC Business Support Analyst to join our team in Jerusalem and support critical business operations related to Autonomous Vehicle (AV) activities.

As part of the team, you will monitor operational workflows, handle incoming incidents and service requests, provide first-level support to internal and external customers, and help ensure the smooth execution of business-critical AV processes. The role requires strong analytical skills, excellent communication abilities, and the capability to manage multiple tasks across various support channels.

What will your job look like?

Monitor business-critical operational processes and AV-related services, identifying issues and escalating them when necessary.
Handle incoming requests through multiple communication channels.
Provide first-level support to customers and internal stakeholders, investigate issues, and assist in driving resolutions.
Monitor and support operational pipelines, identify failures or anomalies, and coordinate with relevant teams to restore normal operation.
Document all incoming incidents, requests, and actions taken during the investigation and resolution process.
Analyze operational data, build reports, and provide insights to support business decision-making and service improvements.
Maintain accurate records of incidents and resolutions, communicate with internal teams and vendors regarding ongoing issues, and keep ticketing systems updated throughout the incident lifecycle.
Collaborate with cross-functional teams to ensure operational continuity and high service quality for AV-related activities.

All you need is:

Engineering or Compute Science degree student with at least 4 semesters remaining.
Availability to work weekdays and weekends (Friday).
Availability to work 3-5 shifts per week.
Excellent communication and customer service skills.
High level of English.
Strong analytical and problem-solving skills
Knowledge in Python and C++ - Advantage