Device Support Specialist
NovoCure
Device Support Specialist
We are looking for a highly motivated, energetic, and people-oriented professional for a full-time position as a Device Support Specialist for Israel (field-based).
The Device Support Specialist will be joining a team of technicians and support representatives from other regions/countries.
The Device Support Specialist will support commercial and clinical trial patients utilizing the Medical Device for treating cancer diseases.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Perform patient and caregivers’ training on the Optune Medical Device or the TTF100/200A.
- Reinforce and adjust patient training on at least a monthly basis as applicable.
- Conduct regular patient visits to check the technical status of equipment and replace components as necessary.
- Troubleshoot problems through a well-defined procedure.
- Work closely with the Israel Sales Team, the European Clinical Team, Technical Support, and Commercial Operations, as well as Global Operations Center.
- Take part in regular team meetings in person and on Teams
- Travel to patient homes and Hospitals. (up to
60%70% travel) - Must have the flexibility to help in remote areas throughout Israel to help out colleagues
- Keep a high level of training and knowledge updated through a deep understanding of position-related SOPs.
- All approved travel expenses will be reimbursed.
- The amount of travel required is dependent on patient needs and location, but could be as much as several hours per day.
- Ensure activities comply with the applicable Novocure Quality System requirements.
- On Call for patients after hours
- Main area of travel needed: Jerusalem area and North of Israel, in certain specified areas
QUALIFICATIONS/KNOWLEDGE:
- Qualifications:
Minimum of an Associate`s Degree, Bachelor’s preferred
- Knowledge:
- Patient care experience or experience with home visits preferred (nurse, social worker, medical technician, medical assistant, nurse assistant, physical or occupational therapist or assistant, assisted living care provider)
- Ability to lift up to 22 kg
- Positive, energetic, service-oriented, and empathic disposition. Willingness to be flexible.
- Basic technical skills – manipulating computer files, following test and troubleshooting procedures
- Able to operate and solve problems independently with minimal supervision
- Excellent communication skills in Hebrew and English
ABOUT NOVOCURE:
Our vision
Patient-forward: aspiring to make a difference in cancer.
Our patient-forward mission
Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy.
Our patient-forward values
– innovation
– focus
– drive
– courage
– trust
– empathy