Welcome to LHH Israel Network

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

Main Responsibilities

• Start up systems and equipment, carry out initial operation, test functions, optimize, and adjust. Explain functionality to customers. Perform acceptance, replace parts and modules, and make corrective adjustments based on key parameters. Ensure adherence to schedules.
• Maintain systems and equipment and troubleshoot faults. Assess the technical condition of systems and equipment; advise customers on preventive maintenance if necessary. Execute agreed services under service contracts. In case of damage, clarify causes, determine the scope of damage/repair, propose technical solutions, and forward for decision. Discuss work sequence and execution on-site with other trades. Record additional or reduced services.
• Provide suggestions for improving service options (e.g., better operating options, longer maintenance intervals), use resources efficiently.

Spare Parts Management

• Develop spare parts strategy for Vistec parts and externally sourced parts, define spare parts and propose initial disposition, maintain spare parts lists.

Error Diagnosis

• Diagnose and specify errors, analyze faults. Propose corrective measures, coordinate with R&D and production, and implement if necessary.

Internal Service Support

• Support development and manufacturing in error analysis. Provide technical advice to product management and assist with documentation. Set up, commission, and maintain demo devices. Maintain supplier contacts (support with troubleshooting and quality assurance). Support the repair center (create service news, provide technical support, manage spare parts).

External Service Support

• Support field service and customer service staff in error analysis (by phone and email). Process Clear Quest Tickets (CQ) and Customer Complaint Reports (CCR).

Documentation

• Create and supplement reports and protocols (e.g., measurement and error logs). Adjust related documents such as system overviews, cable plans, revision plans, sometimes using DTP software.
• Create service news. Draft, coordinate, create, and adapt installation and repair instructions.

Supervising Employees

• Instruct and supervise employees—including those from other departments—with less experience or qualification. Monitor work execution. Check work results. Ensure compliance with safety regulations. Support employees in improving their work processes.

Training

• Create training materials, training plans, and service documents. Instruct and train customer personnel and field service engineers, in English.

Innovation Support

• Contribute service-related topics to new developments. Participate in project teams and grant service approval in milestone meetings. Develop adjustment/calibration concepts for service cases. Create service concepts. Test and approve service-relevant parts of application software.

Education and Experience

• The described tasks are performed within the framework of general guidelines.

Minimum Qualifications

A qualification is required, such as completion of at least four years of university education, as well as expertise acquired through several years of specific professional experience. These skills and knowledge may also be acquired by other means.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.