Production Support Delivery Manager
Sapiens International Corporation
Location: Holon, Israel (Hybrid)
Division: Life & Pension (L&P)
Reports to: Production Support Director
Working Model: Our flexible work arrangement combines both remote and in-office work, optimizing flexibility and productivity.
This position will be part of Sapiens’ L&P division, for more information about it, Click here.
Job Description:
As a Delivery Project Manager in the Production Support Group at Sapiens, you will oversee the end-to-end delivery of production support services for our insurance software solutions. This role involves managing incident resolution, coordinating minor enhancements, ensuring SLA compliance, and driving continuous service improvements to meet client expectations.
What you’ll do:
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Project Delivery Management: Oversee the planning, execution, and delivery of production support projects, ensuring they meet scope, time, and quality standards.
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Incident and Problem Management: Lead the resolution of high-priority incidents, conduct root cause analyses, and implement preventive measures.
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Client Communication: Serve as the primary point of contact for clients regarding production support issues, providing regular updates and managing expectations.
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Cross-Functional Coordination: Collaborate with development, QA, infrastructure, and other internal teams to facilitate seamless support operations.
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Process Improvement: Identify opportunities to enhance support processes, implement best practices, and drive efficiency.
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Reporting and Documentation: Maintain accurate records of support activities, prepare reports on service performance, and document lessons learned.
What to Have for this position:
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Experience: Minimum of 5 years in project management within a production support or IT operations environment.
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Technical Proficiency: Familiarity with insurance software systems and understanding of ITIL frameworks.
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Project Management Skills: Proven ability to manage multiple projects simultaneously, with strong organizational and time-management skills.
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Communication: Excellent verbal and written communication skills in both Hebrew and English.
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Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
Preferred Qualifications:
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Industry Knowledge: Experience in the insurance or financial services sector.
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Tool Proficiency: Experience with project management and support tools such as JIRA, ServiceNow, or similar platforms.
Key Competencies:
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Analytical Thinking: Ability to analyze complex problems and develop effective solutions.
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Leadership: Strong leadership skills to guide cross-functional teams and drive project success.
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Customer Focus: Commitment to delivering high-quality support services and enhancing customer satisfaction.
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Adaptability: Flexibility to manage changing priorities and work in a dynamic environment.
Why Join Us?
Take the lead in managing impactful projects in a collaborative, global environment where your expertise will drive innovation and customer satisfaction. Be part of a dynamic team that values creativity, precision, and leadership.
About Sapiens:
Sapiens International Corporation (NASDAQ and TASE: SPNS) is a global leader in intelligent insurance software solutions. With Sapiens’ robust platform, customer-driven partnerships, and rich ecosystem, insurers are empowered to future-proof their organizations with operational excellence in a rapidly changing marketplace. We help insurers harness the power of AI and advanced automation to support core solutions for property and casualty, workers’ compensation, and life insurance, including reinsurance, financial & compliance, data & analytics, digital, and decision management. Sapiens boasts a longtime global presence, serving over 600 customers in more than 30 countries with its innovative SaaS offerings. Recognized by industry experts and selected for the Microsoft Top 100 Partner program, Sapiens is committed to partnering with our customers for their entire transformation journey and is continuously innovating to ensure their success. For more information visit us at www.sapiens.com.
Sapiens is an equal-opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds.