Welcome to LHH Israel Network

About SysAid

SysAid is a leading service automation company that empowers organizations to get more done. Our cutting-edge SaaS ITSM (IT Service Management) and Asset Management AI solutions serve more than 5,000 customers globally. We are dedicated to doing the heavy lifting for IT and anyone delivering services in the digital workspace by leveraging advanced automation, deep analytics, and Artificial Intelligence. As we continue our expedited growth, we are looking for a highly capable and motivated DevOps Engineer to join our team and help scale and maintain our core infrastructure.

Come make an impact and come be a SysAider.

What You Will Do (Key Responsibilities)

As a DevOps Engineer, you will be responsible for the implementation, maintenance, and day-to-day operation of our cloud infrastructure and deployment pipelines.

• Infrastructure Implementation: Implement and maintain scalable, reliable, and secure cloud infrastructure components using Kubernetes (EKS), Terraform, and AWS templates and blueprints.
• Monitoring & Observability: Operate and troubleshoot the existing monitoring, logging, and alerting systems to ensure the health and performance of applications. Configure new alerts and dashboards as needed.
• CI/CD Maintenance: Develop, maintain, and troubleshoot existing CI/CD pipelines to ensure smooth and efficient deployment processes for development and production environments.
• Team Collaboration: Collaborate closely with software engineering teams to assist with infrastructure needs, define application deployment configurations, and troubleshoot environment-specific issues.
• Automation Focus: Assist in developing and maintaining automation scripts (Python, Bash) to improve operational efficiency and reduce manual effort.
• Process Improvement: Stay updated with core industry tools and technologies and propose improvements to existing infrastructure and operational processes.

• 3+ years of professional experience as a DevOps Engineer, Infrastructure Engineer, or Site Reliability Engineer, supporting a production SaaS environment.
• Proficiency (2+ years) with Amazon Web Services (AWS), including hands-on experience with core services (e.g., EC2, S3, RDS, IAM).
• Solid practical experience with Docker and Kubernetes (EKS), focused on deployment, scaling, and basic cluster administration.
• Demonstrated experience using Terraform to manage and provision infrastructure as code (IaC).
• Working proficiency in scripting languages like Bash and Python for automation tasks.
• Familiarity with continuous integration tools such as Jenkins, GitHub Actions, or GitLab CI/CD.
• Experience with configuration management tools (e.g., Helm, Ansible).
• Strong collaboration and clear documentation skills.
• Good judgment, analytical thinking, and problem-solving skills.