Support & Enablement Specialist
Team8
Description
OneStep is expanding its support capabilities to provide world-class service to our growing Israeli market. As a Support & Enablement Specialist, you will be the face (and voice) of OneStep for our local users. You’ll join a collaborative, cross-continental team (US & Israel) dedicated to ensuring our technology is accessible, functional, and impactful for every patient.
This is a part-time position with the potential to transition into a full-time role as our Israeli operations scale.
Why OneStep?
This is a premier ‘foot in the door’ for a student looking to launch a career at the intersection of healthcare and innovation. You won’t just be answering phones; you’ll be helping elderly users regain their independence through cutting-edge technology.
- Growth-Oriented: We view this role as a long-term investment. As our Israeli market scales, you will have a clear path to transition from reactive support into proactive clinical enablement, operations, or account management.
- High-Caliber Team: You will join a mission-driven team of clinicians, engineers, and data scientists. At OneStep, you’ll be surrounded by people who are as brilliant as they are kind, offering a unique opportunity to learn how a global health-tech company operates from the inside out.
- Work with Purpose: Every issue you solve and every user you guide directly contributes to improving someone’s quality of life. You’ll see the impact of your work in real-time gait data.
Requirements:
- First-Line Support: Act as the primary point of contact for Israeli end-users via phone and chat, providing timely and empathetic technical assistance.
- Technical Triage: Diagnose and troubleshoot app-related issues, translating user feedback into actionable information for our product and engineering teams.
- Data Monitoring: Proactively review client adherence and usage metrics to identify trends, ensure patient success, and flag at-risk accounts for the broader team.
- Documentation: Contribute to our internal knowledge base to help streamline support processes as the Israeli market grows.