Client Program Manager
Team8
Description
About frame Security:
Frame is on a mission to build the future of Human Security in the AI era. With significant funding, a seasoned cybersecurity team building the right product, and a huge market opportunity, we are just getting started.
Our AI engine develops security awareness training and attack simulations that empower every employee to make smarter security decisions and eliminate human risk. Frame is trusted by leading global organizations on their journey to prevent AI-driven, human-centric attacks across email, voice, video, and beyond. We believe that security starts with humans as the strongest line of defense.
Who are we looking for?
We are looking for a Client Program Manager to own the full customer relationship lifecycle at frame . You will sit at the intersection of our customers, product, engineering, and revenue teams, serving as the connective tissue that drives adoption, retention, and expansion. This is a high-visibility role that requires both technical depth and the communication skills to translate complexity into clarity for security leaders and end users alike. You will be based in Israel and work with customers globally, with a particular focus on growing our regional footprint and improving the health of our worldwide customer base.
What You Will Do:
- Serve as the primary point of contact for a portfolio of enterprise customers, managing relationships from initial onboarding through long-term success and renewal.
- Partner with the revenue team on pre-sales engagements, including discovery calls, technical demonstrations, RFP responses, and proof-of-concept evaluations.
- Drive post-sales outcomes by developing success plans, tracking adoption metrics, identifying expansion opportunities, and proactively flagging risk.
- Act as the voice of the customer internally, translating feedback and blockers into actionable input for product and engineering.
- Collaborate with developers to advocate for customer needs in the roadmap and ensure customers are informed of relevant platform updates.Lead executive business reviews and deliver clear, data-driven narratives on customer progress and platform value.
Requirements:
Required Skills & Experience:
- 4+ years of experience in a customer-facing technical role, such as Solutions Engineer, Technical Account Manager, or Customer Success Manager, with clear exposure to both pre-sales and post-sales stages.
- Demonstrated ability to understand and communicate technical concepts to both technical and non-technical audiences.
- Strong project management skills and comfort managing multiple complex customer engagements simultaneously.
- Native English and fluent Hebrew, both written and spoken, are required.
- Cybersecurity domain experience or familiarity with the security awareness, identity, or SaaS security landscape is a significant advantage
- Experience working cross-functionally with product, engineering, and sales teams in a fast-paced environment.Comfortable operating with a high degree of autonomy and ownership.
Why frame:
- High Impact: Build and own processes from start to finish that directly impact our product and customers, affecting millions of people.
- Early-Stage Advantage: Join at the ground floor of a category-defining company. The decisions you make today will shape how the world thinks about Human Security tomorrow.
- Built to Win: Frame is backed by world-class investors, operating in a market undergoing a fundamental shift, and has the right team and product.
- Competitive Salary and Meaningful Equity: Our success is your success. Everyone has a meaningful stake in the company.