IT Operations & Helpdesk Engineer
Team8
Description
We’re growing and looking to hire an IT Operations & Helpdesk Engineer who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.
Claroty is a global leader in cyber-physical systems (CPS) protection, dedicated to securing the critical infrastructure that keeps the world running. We’re a fast-growing, award-winning team where innovation meets purpose—and we want you to help us define the future of cybersecurity.
About the Role:
We’re looking for a talented and dedicated IT Operations & Helpdesk Engineer to deliver fast, reliable technical support to Claroty’s global users and take ownership of day-to-day IT operations and helpdesk activities.
In this role, you will work closely with employees and teams across the organization, ensuring seamless IT operations in a fast-paced, global environment. You’ll troubleshoot technical issues, manage enterprise tools and user access, support onboarding and offboarding processes, and help improve operational efficiency across the organization.
This is an amazing opportunity to join a highly technical and collaborative team, expand your expertise across modern IT environments, and make a direct impact on the employee experience at Claroty.
*** This position is on-site and requires working from the Tel Aviv office five days a week. ***
Requirements:
As an IT Operations & Helpdesk Engineer, your impact will be:
- Provide hands-on technical support to local on-site employees and remote users across global offices.
- Troubleshoot and resolve complex hardware, software, operating system, networking, and SaaS-related issues.
- Support and maintain macOS and Windows environments utilizing modern MDM platforms, including Kandji, Jamf, JumpCloud, and Microsoft Intune.
- Manage user accounts, permissions, and access across platforms such as EntraID, Google Workspace, and additional enterprise tools.
- Take part in onboarding and offboarding processes, including automated equipment provisioning and secure account lifecycle management.
- Support and maintain office IT infrastructure, including laptops, printers, docking stations, AV equipment, and related peripherals.
- Collaborate closely with Security, Business Applications, DevOps, and additional cross-functional teams during ongoing operations and projects.
- Document technical issues, resolutions, knowledge articles, and process improvements
- Help improve internal IT processes, operational efficiency, and employee support experience
- Support office IT operations and ensure smooth day-to-day technical functionality