Account Manager - Base44
Wix
Job Description
We’re building the go-to-market team for Base44, an AI-powered software development platform recently acquired by Wix. As an Account Manager, you’ll be instrumental in managing enterprise customers, nurturing long-term partnerships, ensuring they realize maximum value from our platform, championing their success, and identifying opportunities for growth.
This role is ideal for a customer-centric professional who thrives in a fast-paced, entrepreneurial environment and is excited to foster relationships that drive both customer satisfaction and business expansion. You’ll have a foundational role in scaling our business, advocating for our customers, and shaping a best-in-class customer experience.
Responsibilities:
- Own and nurture relationships with enterprise customers, serving as their primary point of contact and trusted advisor
- Ensure successful onboarding, adoption, and ongoing engagement with the Base44 platform
- Identify and drive opportunities for account growth, including renewals, upsells, and cross-sells
- Proactively monitor customer health, usage trends, and satisfaction to mitigate churn and ensure long-term retention
- Translate customer feedback and needs into actionable insights for the product, engineering, and leadership teams
- Collaborate with sales, product, marketing, and support to deliver a seamless and positive client experience
- Develop and deliver regular business reviews, demonstrating ROI and helping customers achieve their objectives
- Maintain CRM best practices by documenting account activities, insights, and growth plans
- Set the foundation to build and develop the account management team for the company
Qualifications
- 6 + years of account management or customer success experience in a B2B technology company, preferably a startup
- Experience managing enterprise customers in SaaS, AI, developer tools, ML, or related technology sectors
- Proven track record of driving account growth, renewals, and customer satisfaction
- Exceptional communication, presentation, and relationship-building skills
- Strong problem-solving abilities and a passion for helping clients achieve their goals
- Organized, proactive, and comfortable operating in a high-growth, fast-changing environment
- Bonus: Experience with AI platforms, developer-focused solutions, or technical customer onboarding
Additional Information
We’re Base44, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform allows anyone to create custom software applications using natural language-no traditional coding required. We operate like a startup within Wix: fast-moving, collaborative, and focused on solving complex problems with simple, elegant solutions.