Associate Operation Manager
Zeiss
Introduction
Responsible for ensuring smooth, efficient day-to-day operations that support the sales organization and broader business. This role combines process & workflow design, people management, cross‑functional coordination and performance monitoring.
What you’ll be doing?
Team management
Supervise and develop small team; set clear objectives, monitor performance and provide regular feedback.
Ensure team delivers proactive & responsive support to the sales team.
Implement and enforce standard operating procedures (SOPs) for sales support activities.
Lead communication and alignment on priorities, change rollouts and system upgrades according to company directions (e.g. ERP, CRM and SAP upgrade).
Order processing & administration
Manage order processing for devices and consumables, handling enquiries from internal and external stakeholders.
Provide administrative support for the sales and service team, including order data entry and document filing.
Coordinate with the logistics/warehouse team to arrange deliveries and follow up on shipment status.
Who are we looking for?
Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or related field.
5+ years’ experience in operations, sales support or customer service roles; at least 2 years in a peo-ple‑management role.
Minimum 2 years’ experience in processing devices & consumables orders
Proficient with ERP, CRM and SAP systems and strong Excel/data-analysis skills
Experience in managing & implementing ERP, CRM and SAP system upgrade
Strong interpersonal and communication skills with all sales process stakeholder (e.g Vendors and customers)
Problem solving skills coverting issues into practical solutions
Leadership: proven ability to coach, motivate and develop small teams
Customer focus: commitment to high service levels and timely issue resolution
Operational excellence: detail-oriented, organized, and execution-focused
Proficient in written and spoken English and Chinese (Cantonese & Mandarin)
Self-motivated and good team spirit
Your ZEISS Recruiting Team