Correctors Manager
ZIM Integrated Shipping Services
Haifa, Israel
Posted on Sep 9, 2025
Description
We are looking for a Correctors Manager who will be responsible for managing the daily work of the correctors team.
Major areas of responsibility:
ZRM mailbox
- Ensure that the team's work in mailbox is carried out in the best way.
- Ensure that all required goals (kpi’s) are met.
- (First response / completed in SLA completed after 48 hours.)
- Monitor the quality of emails handled by the team.
GSS
- Maintain daily communication with the GSS to support and help solve problems.
- Improving work processes with the GSS.
- To ensure good customer experience regarding the Draft process.
Routines Management
- Weekly meetings
- Monthly meetings
- Once a month personal meeting with the employee
- BI & Tableau reports
Knowledge
- Improving the professional knowledge of the team (training sessions)
- Share guidelines in work process
Requirements
- Academic education – a must
- 3 years of experience in work processes
- Experience in management – an advantage
- High level of spoken and written English – mandatory
- Strong ability to plan, prioritize, and manage multiple tasks in a fast-paced environment
- High level of Office tools especially PowerPoint and Excel
- Knowledge in BI & Tableau reports – advantage
- Knowledge of ZRM system - advantage
- Experience in working with the GSS – advantage
- Ability to present in front of an audience